Shipping Policy
Effective Date: July 17, 2025
At Prime Gate Choco, we are committed to delivering your chocolates fresh, safely, and on time. Please review our shipping policy below to understand how we process and deliver your orders.
🚚 Shipping Locations
We currently ship to:
-
United Arab Emirates (UAE) – All Emirates
-
Gulf Countries (GCC)
-
Selected International Destinations
If your country is not listed at checkout, please contact us for assistance before placing your order.
⏱ Processing Time
-
Orders are processed within 24–48 hours of confirmation (excluding weekends and holidays).
-
Orders placed on weekends or holidays will be processed on the next business day.
📦 Estimated Delivery Time
-
Within UAE: 1 – 3 business days
-
GCC Countries: 3 – 7 business days
-
International Shipping: 5 – 10 business days (may vary depending on customs and location)
Note: Delivery times are estimates and not guaranteed. Delays may occur during peak seasons or due to unforeseen circumstances (e.g., weather, customs, courier delays).
💸 Shipping Fees
Shipping costs are calculated at checkout based on destination, order weight, and shipping method selected. Free shipping may be offered on promotional orders or above a specific value.
❄️ Perishable Product Notice
Our chocolates are sensitive to heat and must be handled with care. During warmer seasons, we take extra precautions (e.g., insulated packaging, ice packs where possible) to help protect your order.
Please ensure someone is available at the delivery location to receive the package promptly upon arrival.
🧾 Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use the provided link to monitor the delivery status of your package.
📬 Incorrect Addresses & Delivery Issues
Please make sure your shipping address is accurate at checkout. We are not responsible for delays or losses caused by:
-
Incorrect or incomplete shipping information
-
Unattended delivery locations
-
Refused or returned shipments
Re-shipping charges may apply for undeliverable packages returned to us.
📩 Contact Us
For any shipping-related questions or support, contact us:
Email: info@primegatechoco.com
Phone: +971 55 562 6703
We are here to ensure your chocolate arrives in perfect condition.
